Terms of service
Mostly a written version of what we say at the counter.
Rates on this site
The market reference is the IBJA print for 999 fine gold and is set once each trading morning. The payout schedule — 98% on coins and bars, 97% on hallmarked plain jewellery and 96% on unhallmarked or stone-set — is the share of market value we pay.
Those figures are indicative until your item has been cleaned, weighed and tested, because the pure gold content cannot be known before then. What they are not is decorative: the rate applied on your quote slip is calculated from the schedule published here on the day of your visit, and if it ever is not, that is a mistake we will correct in your favour.
The quote
Every valuation produces a written, itemised quote showing gross weight, any non-gold weight deducted, net weight, measured purity, pure gold content, the rate applied and the amount payable. Once you sign it, that figure is binding on us for that visit.
The deduction list is closed. Physical non-gold weight, the measured purity, and where a lot must be melted a stated and capped refining loss. There is no wastage charge, no making-charge reversal, no transaction fee, no testing or handling fee, no commission, and no GST — an individual selling their own jewellery makes no taxable supply.
Your right to walk away
Until you sign the quote, the item is yours and nothing is done to it. Nothing is melted, cut, dismantled or altered before your signature. If you decline, your property is returned to you in the condition it arrived in, at no charge, and we do not ask why.
Melting is the one irreversible step. Where you agree to a melt, it happens only after signature, and once it has happened the item cannot be returned.
Payment
Cash is capped at ₹10,000 per person per day. This is not a policy preference: Section 40A(3) of the Income-tax Act disallows any larger single-day cash business payment. The balance is paid by IMPS, NEFT or RTGS to an account in the seller’s own name, normally while you are still at the counter.
Please note the limit that runs the other way. Section 269ST penalises the person receiving ₹2,00,000 or more in cash, at 100% of the amount received. In a gold sale that person is you. We will not put you in that position.
Identification
One current government photo ID is required for our purchase record. PAN is required where a single transaction exceeds ₹2,00,000, under Rule 114B, and Form 60 is the prescribed declaration where a seller holds no PAN. We do not require the original purchase bill — selling your own jewellery without one is entirely lawful. Sellers must be at least 18. A minor’s gold must be sold by a parent or legal guardian, with payment to that guardian’s account.
You must be entitled to sell what you bring. We will decline anything where ownership is unclear, and we cooperate fully with the police where there is reason to believe an item is stolen.
Pledged gold
Where we settle a loan with your lender on your behalf, you receive and sign a quote before any payment is made to that lender. If the released packet differs from what the loan papers recorded, the quote is recalculated on what is actually in it and you see both versions.
Accuracy and liability
We take care that everything on this site is accurate on the date shown, including the tax and regulatory positions described. None of it is tax, legal or financial advice, and the law changes — for anything with real money attached, take it to a chartered accountant. Our liability in any transaction is limited to the amount payable under the signed quote for that transaction.
Grievances
If something has gone wrong, tell us first: +91 87478 89933 or hello@cashyourgold.store. If we do not put it right, the National Consumer Helpline is 1800-11-4000, and complaints about weights and measures go to the Karnataka Department of Legal Metrology.
Governing law
These terms are governed by the laws of India, and the courts at Bengaluru have jurisdiction.